These terms and conditions set out the basis on which you can visit our website injectionpumps.co.uk order and buy goods through our online delivery service.
If you have any questions or comments about this website, or want to ask us anything about our terms and conditions, please email us at email@example.com, or by using the Contact Us link from the main menu.
Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. We aim to process all enquiries and requests as quickly as possible but we reserve the right to restrict, refuse or cancel orders where necessary.
We accept the following methods of payment:
Credit/Debit cards (Visa, Mastercard, Amex, Discover, JCB, Diners, Maestro, UnionPay) You will see ‘DIESEL PUMPS’ on your card statement.
Direct bank transfer
Your account will be debited once your order has been received. All transactions are in UK pounds sterling and include VAT where applicable.
We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
We accept returns and exchanges via post and as long as the product is in saleable condition within 14 days of receipt
Our return policy requires you to pay for the return delivery, this is non-refundable. Returned items will be fully refunded, but your delivery costs will not. If items are returned due to an incorrect address or failure of the customer to facilitate delivery such as refusing the package due to import duties or taxes, then the buyer takes full liability for all the costs involved in the returns process.
Items should be in their original undamaged box/packaging and accompanied by a returns note including your order number or e-mail address. Please note that refunds can only be made to the bank account, credit card or PayPal account that was originally used to purchase the goods.
All new items are covered by the manufacturer’s standard 12 month warranty. Used parts are sold as serviceable when they are dispatched, but carry no warranty in case of a later fault developing.
Reconditioned pumps are warranted against any electronic or mechanical defects for a period of 6 months from the date of purchase by the consumer. Should a defect occur during the duration of the limited warranty, we will repair or replace defective unit/parts with new or rebuilt materials. It is the customer’s responsibility to ensure that no contamination will enter the pump via the fuel inlet, if such contamination is found to be the cause of a malfunction, this warranty will be deemed void
This warranty does not cover costs for removal and or installation of the unit for repair. Under no circumstances shall Diesel Injection Pumps be liable for any special, incidental or consequential damages or for any other expenses incurred by reason of use or sale of this product.
Delivery and charges
All deliveries are subject to stock availability and authorisation of payment. Delivery timings and addresses are subject to courier restrictions. Please note that dispatch time estimates are not guaranteed and that dispatch times should not be relied upon as such. Economy services are charged as a fixed price delivery cost according to location, and is not necessarily the true cost of delivery. The charge is calculated on the average cost of sending to the zone specified.
In the event your delivery hasn’t arrived within the expected time frame, please contact us. Claims for missing items must be made within 28 days of placing an order.
International deliveries may be subject to import charges and taxes levied when your delivery reaches your country. These additional fees must be paid by yourself to clear customs. If you’re unsure on your countries import charges, we recommend you contact your local customs office for more information.
International shipments may be subject to cross-border inspections by Customs authorities.
PLEASE NOTE: Orders shipped to remote locations and currently Australia, Norway, the USA and Canada can take longer than expected.
Acknowledgement and acceptance of orders
We will notify you by e-mail to confirm receipt of your order, however our acceptance of your order will take place upon dispatch of the product(s) ordered and we will e-mail you again to confirm details.
Privacy and security
We are committed to protecting your privacy and security of information given to us for the purposes of processing your order. No personal information will be shared with a third party for any purpose.
Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user’s experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.
We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to ABOUTCOOKIES,ORG
Accuracy of content
We take every care to ensure information on this site is accurate; however some prices or details shown on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as swiftly as possible. Fitment and application of spare parts is given as a guide only, and it is the customer’s responsibility to establish if the parts are suitable for the application before ordering/fitting. We stock both Original Equipment and quality replacement non OE parts, so please assume parts are non OE unless otherwise stated. We will not be responsible for any costs incurred by fitting incorrect or defective parts. If in doubt, please check prior to ordering, and provide as much information as possible about your requirements.
Ownership of rights
Please assume that all rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact Us section.
Diesel Injection Pumps, Foxham, Wiltshire, United Kingdom.